-Proof of ticket purchased or Wristband.
-Credit Card / Debit Card / Smart Phone. This event is cashless.
-Government issued photo I.D. for those checking in at Guest List/Will Call and/or for those 21+ planning on drinking alcohol)

Our festival is a fully accessible event. Please read through this guide for info on all of our services including mobility assistance, alternative communication and visual accommodations.

Feel free to contact us at: support@snspresents.com with any questions or concerns.

ENTRY

While there is not a separate Accessibility entrance, both GA & VIP entrances have accessible lanes available.

MOBILITY

The venue is navigable for patrons with mobility disabilities. Love Letters Fest is held at a venue that is made up of both grass and cement. There are accessible routes connected throughout the venue including parking, entrances, stages, Accessibility viewing areas, vendors, and all other activity areas.

We encourage all patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Patrons are also permitted to bring crutches, walkers, and canes into the event. We do not provide wheelchair or scooter rentals.

PARKING

Library Square has an underground parking lot with entry points along 400 S and 500 S. There are also first come, first serve street parking spots available along the surrounding blocks on all sides. If you are driving to the event, we recommend arriving early to get a closer spot.

SERVICE ANIMALS

Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

Service animals must remain by the handler's side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal's work or if the handler's disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.

Service animals must be housebroken and should use the service animal relief area.

Anyone bringing a service animal will be responsible for and liable for any damage or injury caused by the service animal.

All service animals should have legally required vaccinations. The ADA Coordinator or Manager may ask for proof of vaccination during the verification process.

We ask that you do not leave your animal in your car while you're attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.

VIEWING AREAS

There are accessible viewing areas made available to patrons at each of the 4 stages. For more information on how to gain access to these areas, please visit us at the Box Office day-of for assistance.

Seating is available on a first come, first served basis.

Companions may be asked to stand in the back if the viewing area reaches capacity.

Guests may not save spots.

Blocking the view of the guests sitting behind you is not permitted.

Standing is permitted only in the very back row.

Patrons and companions may not smoke in these areas.

ADDITIONAL SERVICES

First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.

Special Dietary Needs: The event will have food vendors that provide vegetarian, vegan and gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at support@snspresents.com for further assistance.

Pregnancy & Nursing: If you require assistance with anything related to pregnancy, nursing, or breast milk pumping, please reach out to the information team at support@snspresents.com

Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.

Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed, please reach out to us at support@snspresents.com at least 30 days prior to the event.

For our 21+ attendees, we will have various bar stations spread out throughout the festival grounds featuring beer, seltzer, liquor, and non-alcoholic options. Please note that all bars are cashless.

Artwork for Love Letters Fest was created by Tom Petersen + Bailey Rogers.

Friday Sep 27th: 11:00AM - 11:00PM
Saturday Sep 28th: 11:00AM - 11:00PM
Sunday Sep 29th: 11:00AM - 11:00PM

*All guests must be present to receive wristbands

Gates open at 12pm daily.
Music starts at 12:30pm daily.
Festival ends at 10pm nightly.

Due to limited capacity, everyone is required to have a ticket regardless of age. This includes babes in arms.

All bags larger than 12" x 12" (i.e. backpacks, suitcases, beach bags, etc) are prohibited from entry. Small bags are permitted and will be searched prior to entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle. Management is not responsible for any confiscated items.

DIAPER BAGS
Parents attending with children will be allowed to bring in one diaper bag. This bag should be soft-sided and have no locked compartments. The bag will be subject to a respectful security screening and search upon entering the festival. This will be the same procedure for breast pumps. Parents that are bringing in formula or breast milk will be allowed one small, soft-sided cooler no bigger than 12” X 9” X 9”, this cooler will be subject to security screening and search as well. Any parent that is entering with these items, please proceed to the Accessible Lane at the gate, look for the wheelchair symbol. Parents that will need water to mix with powdered formula after entry can go to the Access Center. If you have any questions, please email: support@snspresents.com.

We provide excellent, professional medical support for all of our attendees. Look for visible first aid signage to locate a First Aid booth. If you need medical assistance, look for a medical flag, or ask someone to assist you in finding one.

We offer a variety of food options from several local food vendors. We will have vegetarian, vegan and gluten-free options as well.

Festival and Artist merchandise will also be sold on-site at the designated merch area within the festival grounds.

Find all-in-one travel packages at this link with our partner JamPack!

-Small bags no larger than 12" x 12"

-Blankets & lawn mats

-Non-aerosol sunscreen

-Non-professional, point & shoot cameras (attached lenses must be smaller than 2 inches)

-Medical devices (medication coolers, walkers, etc)

-Breast feeding devices & accessories

-Diaper bags (see bag policy)

*NO weapons, knives, pepper spray, fireworks, explosives, butane

*NO alcohol or illegal substances

*NO drones, UAV, UFOs or aircraft

*NO pets (exception is legitimate service animals as covered by law)

*NO chairs, tents, pop-ups, canopies or umbrellas

*NO strollers or wagons

*NO backpacks (large or framed), purses, bags larger than 12" x 12"

*NO squirt guns

*NO laser pens or similar focused light devices

*NO cameras with detachable lenses

*NO selfie-sticks, GoPros, tripods

*NO chains, chain wallets, or spiked jewelry

*NO spray paint or large markers

*NO glass containers

*NO outside beverages (exception is milk/formula for babies)

*NO outside food (reasonably-priced food is available inside the festival including vegan/vegetarian/gluten-free/dairy-free options)

*NO coolers of any size

*NO illegal or unauthorized vendors

*NO unapproved pamphlets, handouts, advertisements, and promotional materials (including stickers, vending items, etc)

Love Letters Fest is happening at Library Square in Downtown Salt Lake City. The main entrance is located at 200 E and 400 S.

PARKING

Library Square has an underground parking lot with entry points along 400 S and 500 S. There are also first come, first serve street parking spots available along the surrounding blocks on all sides. If you are driving to the event, we recommend arriving early to get a closer spot.

TRANSIT

For easy arrival and departure from the fest, we recommend taking the UTA TRAX Red Line Train. The stop at Library Station will place attendees right at the entrance to the festival. More info on train times can be found here.

BICYCLE

There is no bike valet at Love Letters, unfortunately. However, the festival is conveniently located to several GREENBike bike rental stations. Find more info about GREENBike locations in SLC by visiting greenbikeutah.org.

Re-entry is allowed for all ticket types. Original wristband must be present and worn for re-entry.

*All valid tickets for this event are being issued via 24tix.com. Any other 3rd party seller for this event (TicketMaster, StubHub, SeatGeek, etc.) are not partnered, and tickets purchased through these platforms are not guaranteed for entry. Refunds will not be Issued by BFF’s for purchasing Invalid tickets.

*No general refunds or exchanges. Refunds will only be issued in the event of full-day or multi-day cancellations. Refunds will not be issued for personal changes in plans, patron removal from the event, weather delays or artist specific cancellations due to weather, or experience related complaints.

* All valid tickets are sold via 24tix.com at the official ticketing link or 24tix Fan Marketplace. Any tickets resold through a third party platform such as StubHub, SeatGeek, Vivid Seats, and others are subject to being void without a refund.

* Line-up and dates are subject to change. Refunds will not be issued for any change in performances. Nor will refunds be issued in the event of a date postponement if the postponed date is scheduled within 12 months from the originally scheduled date.

* Purchaser agrees that their photo and likeness may be taken at the event by the Promoter or participating sponsors and/or artist teams during any and all days of the festival. This photo or video footage may be used in promotional materials, news stories, concert recordings, or other commercial purposes, and Purchaser gives implied consent to the above use of their image and likeness.

* Purchaser agrees to share their email and contact information with the Promoter for future contact regarding festival updates, information on other upcoming events, and other communications with participating sponsors and/or artist teams at Promoter discretion.

* Purchaser agrees to abide by all festival and venue policies. Failure to comply with any rules or policies may result in removal from the festival without a refund.

* Purchaser agrees to abide by the festival’s health & safety policies including vaccine or negative Covid testing requirements. Promoter reserves the right to change and adjust these policies at their discretion. Failure to comply with health & safety policies may result in entry refusal or removal from festival without a refund.

* Purchaser acknowledges the inherent risks of attending a festival of this kind many of which cannot be eliminated without changing the fundamental nature of the live music festival experience and waives liability for any bodily harm or damage to personal property that may result from attending this festival.

*Tickets are required for all attendees regardless of age. This includes children and babies in arms.

*If you have Accessibility needs, email support@snspresents.com to receive information on festival accommodations.

*This event is cashless. All major credit cards and tap-to-pay will be accepted for all festival purchases (tickets, parking, food, beverages, merch, etc.).

*No camping.

*No sitting on dance floor areas or directly in front of any stages.

*No unauthorized/unlicensed vending, soliciting, performances, handbills, sampling, or giveaways.

*No moshing, crowd-surfing, or stage diving.

*No Refunds or Exchanges.

*Festival entry ends nightly at 9pm.

*Alcohol should generally be consumed by the person who purchased it and must not be shared with anyone who is or could possibly be underage.

*Concerts are held rain or shine.

*There are currently no covid vaccine or negative test requirements. Covid protocols are subject to change. Attendees agree to follow all health & safety policies as defined on each festival day.

*Artists are subject to change. Refunds are not issued based on specific artist cancellations.

*Security reserves the right to search bags, perform pat-down checks, and refuse/revoke entry at their discretion. These reasons include intoxication, disturbing hygiene, engaging in hate speech, belligerent or noncompliant behavior, acts or threats of violence, disturbing other guests, etc.

*Love Letters Fest’s rules are subject to change. Complete rules will be posted at the venue. Failure to follow these rules may result in your removal from the event without a refund.

Our VIP Festival Experience includes expedited festival entry, VIP viewing areas with exclusive bars & VIP restrooms, and re-entry in the venue until 5pm each day.

We want to ensure you have the best experience possible, starting with the moment you arrive and present your ticket! All tickets will be exchanged for a wristband - this wristband is your only access to the event. DO NOT TAKE IT OFF FOR ANY REASON! If you share it, lose it, remove it or damage it, we will not be able to replace it. If you lose, break or misplace your wristband you will need to purchase another ticket to enter the festival.